SSCOR Warranty Information

SSCOR warrants that each new product is free from defects in material and workmanship under normal use and service for a period of one year from date of purchase. If returned to SSCOR, we will arrange for repairs or replacement within the terms of the warranty. The product should be decontaminated and returned properly packaged and postage prepaid. Loss or damage in transit to the factory shall be at the purchaser’s risk. Please call 818-504-4054 or international +1 818-504-4054 for return authorization or for the location of an authorized repair center.  Loss or damage in return shipment from SSCOR shall be at the purchaser's risk.

The warranty shall not apply to any SSCOR product which has been repaired by anyone other than an authorized SSCOR representative, or altered in any way so as, in SSCOR’s judgment, to affect its safety or efficacy, nor which has been subject to misuse, negligence, or accident, nor which has had the serial number altered, effaced or removed. 

Neither shall this warranty apply to any SSCOR product which has been connected otherwise than in accordance with the instructions furnished by SSCOR.

This warranty is in lieu of all other warranties expressed or implied and of all other obligations or liabilities on SSCOR’s part, and SSCOR neither assumes, nor authorizes any representative or other persons to assume for it, any other liability in connection with the sale of SSCOR products.

This warranty gives you specific legal rights and you may also have other rights that vary from jurisdiction to jurisdiction.  For countries where minimum warranty terms are determined by statute, the warranty term is the longer of the statutory period or the term listed above.

Batteries and disposable items including collection canisters, patient tubing and catheters are excluded from this warranty.

Battery Replacement Policy

  •  Battery Replacement Policy 
  • SSCOR Inc. will replace any SSCOR Duet, SSCOR VX-2® with charging/retention bracket, or S-SCORT® TEN with charging/retention shelf battery which fails to operate the pump to published specifications for a period not to exceed three (3) years from the date of purchase.

Chassis Warranty

  •  Chassis Warranty 
  • The Rotomolded chassis of the S-SCORT® TEN is unconditionally warranted for the life of the device to the original purchaser.